PRIVACY POLICY

Our Commitment to Privacy

At PaliRoots, we are devoted to honoring and safeguarding the privacy of our valued global community. This Privacy Policy details the types of personal information we collect, how it is handled, and the strict safeguards in place to ensure your peace of mind.

Information We Collect

When you browse or make a purchase on our store, we collect necessary transaction and contact details:

• Customer Information: Full name, email address, contact phone number, and delivery street address.
• Payment Information: Transaction identifiers and payment methods (e.g., bKash, Nagad, or Bank Wire). We do not store sensitive payment PINs or private bank credentials.
• Device & Usage Data: Anonymized browsing diagnostics, browser type, and interaction patterns to optimize your shopping journey.

How Your Information is Used

Your details are utilized strictly to deliver an exceptional, seamless customer experience:

• To promptly fulfill, pack, and deliver your orders through trusted local logistics partners.
• To provide real-time SMS or email order status and dispatch updates.
• To deliver dedicated customer support and address any inquiries or returns.
• To prevent unauthorized, fraudulent transactions and ensure system integrity.

Information Security

We implement industry-standard 256-bit SSL encryption across every page and checkout flow. Your personal details are never sold, rented, or traded to third parties.

Contact Customer Care

If you have any questions or concerns regarding our privacy practices, please contact us at privacy@paliroots.com or via WhatsApp support.